SKU: 24492874501

Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Stra

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Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer StraIs Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and

Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working together towards the goal of building customer relationships through meaningful interactions that make the customer feel rewarded for doing business with you? Speaking Frankly About Customer Relationship Management (Why Customer Relationship Management Is Still Alive and Vital To Your Company's Customer Strategy) is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology. Filled with practical and actionable guidance, the book reminds us of the important collaboration principals that drive customer relationship-building, engagement and experience. Sharing from over 20 years of experience designing and implementing customer strategies and technology solutions, innovation strategist JC Quintana compels us to speak frankly about our business relationships and the interactions that lead to trust and heartfelt service.

Binding Type: Paperback
Publisher: Crg Press
Published: 04/15/2015
ISBN: 9780988914513
Pages: 246
Weight: 0.70lbs
Size: 8.50h x 5.50w x 0.56d
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SKU: 24492874501

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Bryan mount
Grantham, US
★★★★★ 4
Good product
Size: A 1PCS, Color: Black
Great for less clutter and spills behind sinks! I bought 2
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Reviewed in the United States on March 15, 2026
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dtpara
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Stone is fantastic
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Perfect to catch water and large enough to hold dispenser and other cleaning supplies
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Nicole Miller
Los Angeles, US
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Smaller than I thought
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Smaller than I thought. So I ordered a bigger one.
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Alexandria, US
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Works good
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I purchased one other one that was a lot more expensive than this one and I do love this one. It works great.
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April Klegin
Bozeman, US
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Space saver
Size: A 1PCS, Color: Black, Size: A 1PCS, Color: Black
Fits perfect by my sink. All my items worked in there. The only thing is I had to use zip ties to hold bar on for hanging my dishcloth.
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Reviewed in the United States on May 26, 2026

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