SKU: 70377957388

The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits

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The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost ProfitsAlmost one in four American working adults has a job that pays less than a living wage. Conventional wisdom says that's how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, customers would have to pay more or companies would have to make less. But in The Good Jobs Strategy, Zeynep Ton, a

Almost one in four American working adults has a job that pays less than a living wage. Conven­tional wisdom says that's how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, cus­tomers would have to pay more or companies would have to make less.

But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind--with bad jobs--is a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational excellence enables companies to of­fer the lowest prices to customers while ensuring good jobs for their employees and superior results for their investors.

Ton describes the elements of the good jobs strategy in a variety of successful companies around the world, including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailers--Costco, Merca­dona, Trader Joe's, and QuikTrip--to demonstrate the good jobs strategy at work and reveals four choices that have transformed these compa­nies' high investment in workers into lower costs, higher profits, and greater customer sat­isfaction.

Full of surprising, counterintuitive insights, the book answers questions such as: How can offering fewer products increase customer sat­isfaction? Why would having more employees than you need reduce costs and boost profits? How can companies simultaneously standardize work and empower employees?

The Good Jobs Strategy outlines an invaluable blueprint for any organization that wants to pur­sue a sustainable competitive strategy in which everyone--employees, customers, and investors--wins.


Binding Type: Hardcover
Publisher: New Harvest
Published: 01/14/2014
ISBN: 9780544114449
Pages: 229
Weight: 0.95lbs
Size: 9.10h x 6.30w x 1.10d

Review Citations: Choice 06/01/2014
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SKU: 70377957388

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Hazel35us
Phoenix, US
★★★★★ 5
Great Bag!
I used this bag all over Europe this summer! It was so easy and convenient to have access to my wallet, sunscreen, sunglasses in one spot over my best. The bag was super cute and held a lot of items. The thick strap was really good for support and even held up during the really hot days. There are a few different pockets which is helpful as well. I recommend this bag! :)
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Reviewed in the United States on November 28, 2023
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C. Crocker
Charlottesville, US
★★★★★ 4
Nice pink, bigger than expected
Color: Rose Red
Bigger than expected, I bought four my niece, she likes it and I think once she gets some items in it and break it in. It’s a nice shade of pink and I really like the strap.
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Jessie
Massapequa, US
★★★★★ 5
Great for the price
I'm really happy with this bag, especially for the price. The two pockets are nice and large enough to fit my kindle, so I was excited about that. The card holders built in to the bag make it easy to just take the few card you need without bringing a whole wallet.
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Reviewed in the United States on February 26, 2025
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Ashley
Lake Worth, US
★★★★★ 5
Perfect Size
Colors are spot on. This is my second one to own, I love the size because it’s not too big, not too small. I can carry one of these bags everyday for about a year before any wear starts to show. The strap is beautiful and I have gotten compliments on it a lot.
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SBWhillock
Massapequa, US
★★★★★ 5
Favorite Bag
I LOVE this bag. the bag is super cute. I have a toddler and the bag is constantly getting thrown around and so far it has held up well. The material is thick and the strap is great. The only thing that would make it better would be an interchangeable strap to accessorize.
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Reviewed in the United States on February 13, 2024

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