SKU: 88369661414

United Breaks Guitars: The Power of One Voice in the Age of Social Media

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Description

United Breaks Guitars: The Power of One Voice in the Age of Social MediaSongwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool songwriting and vowed to create a YouTube video about the incident

Songwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool--songwriting--and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched "United Breaks Guitars." United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that "efficient" but inhuman customer-service policies had an unseen cost--brand destruction by frustrated, creative, and socially connected customers. "United Breaks Guitars" has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story. In this book, you'll hear about how Dave developed the "just do it" philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he's taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings. Since "United Breaks Guitars" emerged, nothing is the same--for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.



Binding Type: Paperback
Publisher: Hay House
Published: 05/01/2013
ISBN: 9781401937942
Pages: 197
Weight: 0.60lbs
Size: 8.20h x 5.33w x 0.63d
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SKU: 88369661414

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4.6 ★★★★★
Based on 7 reviews
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Verified Purchase
S. Hotchkiss
Chelsea, US
★★★★★ 5
Great Purchase!
Color: White, Style: Wall Cabinet
Great quality. Easy to put together. Looks great!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 4, 2026
B
Verified Purchase
Brittany McBride
Lake Worth, US
★★★★★ 4
Mounting process could have been easier but still a beautiful cabinet
Color: White, Style: Wall Cabinet, Color: White, Style: Wall Cabinet
Beautiful cabinet seems to be good quality I just keep admiring something so beautiful about the white. The extra hardware is thoughtful. With some master skills I was able to get it mounted perfect. It was not a breeze but nonetheless I always find a way. I found the best way to mount this was to hold it against the wall and follow the pre-drilled holes at the bottom to drill the holes into the wall that wasnt that hard But for the top anchor/screws, the cabinet did not have pre-drilled holes and I was not about to guess !! So I used alien tape to tape the top wood bar to the unit as shown in pic then took the cabinet lined up the bottom holes while holding the cabinet up then I drilled holes through the unit with a small bit just to get the whole going then took it back down then followed the same holes with a bigger bit and it worked for me. It hung level. It was crazy that the pre-holes were not 16” apart when they could have been. I added extra screws to be able to mount them to a stud I didn’t feel comfortable with it not being mounted to a stud. The screws I had were too long gonna have to get some shorter screws. But it’s up & looks so nice DO NOT USE 11/32 bit. Don’t even use 5/16. I use 1/4 and kinda ran the drill in a circle to widen the whole and it was the perfect tight fit All in all I do love the cabinet. Just feel the mounting process could have been instructed more conveniently
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Reviewed in the United States on April 16, 2026
K
Verified Purchase
Kissezamour
Pawtucket, US
★★★★★ 5
Love it !!!!
Color: White, Style: Wall Cabinet, Color: White, Style: Wall Cabinet
I absolutely love this cabinet. It’s super well-made easy to put together and the space is great. I’ve already received some compliments. Thought it would guests. Come to my home. Just look at how nice it pairs with my bathroom. The handles are sturdy. There’s also a nice tag inside with the company’s name. If you’re looking for a bathroom cabinet, highly recommended this one is well worth it. Love it!!!
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Reviewed in the United States on February 19, 2026
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Verified Purchase
J. S. Kline
Grantham, US
★★★★★ 5
Excellent Cabinet for someone good at mounting a cabinet
Color: White, Style: Wall Cabinet
The cabinet arrived very well packaged with an instruction booklet, hardware, and an Allen wrench. The booklet says you will just need a Phillips screwdriver, but you will also need a drill with an appropriate bit (more on the bit later) to mount the cabinet on the wall. Assembling the cabinet was simplified by how well the cabinet pieces and hardware were labeled and referenced in the instruction booklet. The holes in all the cabinet parts lined up nicely. The doors swing on spring loaded pivots. They are not adjustable, but work well and are probably much less expensive than European style hinges. I was concerned that the doors would not line up, but they look fine. The Magnetic Latch also works well, but the little piece of wood that it mounts on fell off during assembly so I glued it back in place. This was the only problem I had assembling the cabinet. I let the glue dry overnight and mounted the cabinet the next day. The wood support plate they ship with the cabinet is a great way to hang a cabinet, however I did have some problems using the supplied anchors. I recommend having some other anchors and screws available in case you have similar issues. Skip this paragraph if you do not care about the details: I mounted the cabinet on drywall. The instructions said to drill 11/32” holes for the supplied plastic wall anchors. I did not have an 11/32” bit so I used a 5/16” bit. Even though my holes were 1/32” smaller than specified, the anchors slid into the drywall very easily without having to tap them. I recommend using a 5/16” bit or even a 9/32” bit instead of the 11/32” they specify. Next I mounted the support plate with the supplied screws, but I could not get the screws tight enough to hold the plate securely in place. It felt like the screws were too small in diameter so I used some slightly larger screws. That worked fine for one of the screws holding the plate and the two lower screws, but the second screw through the plate would not bite and hold the plate firmly. Fortunately I had one HILTI 3/16” hollow wall metal anchor left over from a previous project and was able to get the plate very solidly attached to the wall. My wife is very pleased with the cabinet. I did have some trouble with the latch and the install so I was tempted to knock off a star, but I think this is a 5-Star item considering the low cost and how well the the cabinet parts aligned with each other.
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Reviewed in the United States on January 20, 2025
M
Verified Purchase
Monica G.
Whiting, US
★★★★★ 5
Love and amazing for the price!
Color: White, Style: Wall Cabinet, Color: White, Style: Wall Cabinet
Perfect! I'm a renter and didn't want to spend an arm and a leg on something that might not work in the next place so this looked like it would be a good fit. I really wasn't expecting much for the price point but I was VERY pleasantly surprised. It's a great piece. I love assembling things (I'm an Ikea pro) but this had literally the easiest and most explicit instructions I have ever seen. Every piece is clearly labeled. The hardware comes in a bubble pack, again clearly labeled. Rhe instructions are very clear. Another thing I appreciated was the mounting mechanism which is a French cleat. It is much easier to level and screw in a cleat than to recruit help and try to hold a cabinet in place and try screwing it in. I'm a fat middle age woman and I had no problem mounting it by myself. Notice there are no screws visible on the outside. That was a huge selling point for me. Only con is that for the quality of everything else, the shelves are on the thin side, placing anything substantial would definitely make them bow. Background is a scrap of peel-and-stick.
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Reviewed in the United States on January 28, 2026

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