SKU: 93169096731

Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice

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Description

Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare PracticeThe phone rings non stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise. But thinking that way is a mistake. Every day, potential buyers call your practice, and

The phone rings non-stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise.

But thinking that way is a mistake. Every day, potential buyers call your practice, and too often, experience poor customer service, which turns them away. Inefficient phone handling also frustrates existing patients and hurts patient retention. All told, poor phone management causes practices to lose much-needed appointments and revenue more often than they suspect.

Luckily, there's a way to turn this situation around. In "Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice," author Spencer Peller offers a detailed plan for phone improvement which can generate quick results for any medical practice. This includes in-depth instructions on how to set up office phones to your best advantage.

"The telephone is the lifeline of your practice," Peller says. "No matter what technology or medium exists today that allows patients to communicate with you and your staff, or how easy it has become for them to learn more about your practice from the Internet, the phone still sits front and center as the key ingredient in their doctor selection process."

Own the Phone provides high-level strategies to change the behavior of each member of your team and phone handling best practices that can be put in place quickly and easily (and made repeatable for everyone in the organization), as well as strategies for training.



Binding Type: Paperback
Publisher: American Association for Physician Leadership
Published: 10/01/2015
ISBN: 9780991013562
Pages: 154
Weight: 0.47lbs
Size: 9.02h x 5.98w x 0.33d
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SKU: 93169096731

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Nathan T
Port Orchard, US
★★★★★ 5
Sturdy, excellent packaging, nice finish
Color: Walnut - Warm Brown Woodgrain, Number Of Shelves: Pack of 2, Size: 20 inch, Color: Walnut - Warm Brown Woodgrain, Number Of Shelves: Pack of 2, Size: 20 inch
I used these shelves for my espresso area and I love them. The unboxing experience was so nice, it caught me off guard! Everything felt very handcrafted and sturdy. The finish on the real wood was very nice. It came with everything I needed for installation, which was very convenient. Installation was super easy and everything fit together perfectly. I am very pleased with these shelves!
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Reviewed in the United States on May 11, 2026
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carol casey
San Leandro, US
★★★★★ 5
Finally, great shelves!
Color: Walnut - Warm Brown Woodgrain, Number Of Shelves: Pack of 4, Size: 30 inch
Having tried several shelves, this is by far the best product we have received. These shelves are real wood, well cut and prepared, with very easy installation and are quite stable. They look wonderful in the bedroom we purchased them for, and we like them so much that we have just order another set for another room. These shelves are well worth every penny, and came with a beautiful thank you card from the small business from whom we purchased them...we thank them!
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Reviewed in the United States on May 4, 2026
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Amazon Customer
Alexandria, US
★★★★★ 5
Beautiful floating shelves. Worth the price.
Color: Honey Oak - Warm Amber Tone, Number Of Shelves: Pack of 2, Size: 12 inch, Color: Honey Oak - Warm Amber Tone, Number Of Shelves: Pack of 2, Size: 12 inch
Love these shelves. Hanging them was incredibly simple. They came with a level to really help ensure they were straight. Directions were precise and easy to understand. Took me longer to decide where and how I wanted to place them than it did to hang them. Literally took me 5 minutes to actually hang both shelves. They are smooth, easy to dust and look amazing in all lighting. They are packaged well so I had no missing pieces and no damage. Super strong hold and I love that the bottom of each shelf has a screw to secure the bracket to the shelf so they don't fall. Where I live, that is a major plus because we have a train that comes through regularly and they haven't loosened a bit. Super pleased with this product.
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Reviewed in the United States on April 12, 2026
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AmazonCustomer981
Houston, US
★★★★★ 5
Perfect shelves for our liquor cabinet
Color: Modern Black - Rich Neutral Satin, Number Of Shelves: Pack of 3, Size: 30 inch, Color: Modern Black - Rich Neutral Satin, Number Of Shelves: Pack of 3, Size: 30 inch
Absolutely love these floating shelves. We bought three 30" and two 12". The quality exceeded my expectations. They feel incredibly solid, well-made, and high end. From the moment the package arrived, I could tell this company really cares about their product and their customers. Everything was packaged so elegantly and thoughtfully, with great attention to detail. Installation was straightforward, and once mounted, the shelves looked absolutely beautiful. What really stood out was the customer service. It was honestly some of the best I’ve experienced on Amazon. Super responsive, helpful, and genuinely caring. You can tell this is a company that takes pride in what they do. Highly recommend these shelves to anyone looking for something stylish, durable, and backed by amazing customer support
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DJ SINGH
Phoenix, US
★★★★★ 5
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Size: 23.6 Inch, Color: White
I recently added this bathroom shelf, and it’s been a great upgrade for organizing my space. It was easy to install and feels sturdy enough to hold everyday essentials like toiletries, skincare products, and small containers without any issues. The design is simple and clean, which helps it blend in nicely with the rest of the bathroom. It doesn’t take up much space but still provides enough storage to reduce clutter around the sink or shower area. One thing I appreciate is how practical it is for small bathrooms—everything is within reach, and it makes the space feel more organized overall. As long as it’s installed properly, it holds up well and stays secure. The only downside is that heavier items might not be ideal depending on the material, but for regular use, it does the job perfectly. Overall, a functional and affordable solution if you’re looking to add extra storage and keep your bathroom tidy.
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Reviewed in the United States on April 28, 2026

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