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Description
The Practical Guide To World-Class IT Service ManagementTake a behind the scenes look at the past, present, and future of IT Service Management and set your organization on a path to World Class Service Desk and ITSM This guide contains 6 Core and 12 World Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.Binding Type: Hardcover
Publisher: Anima Group
Published: 03/14/2017
ISBN: 9780578188980
Pages: 460
Weight: 1.72lbs
Size: 9.02h x 5.98w x 1.00d
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4.9 ★★★★★
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Product Reviews
★★★★★ 5
Great Sink Caddy
Color: Black, Color: Black
Great size and you can configure it to accommodate a range of soaps and gadgets. The brush holder can be moved to the outside for more storage area in the main basket. The little divider adjust across the wires and it stays in place. The stone bottom absorbs drips quickly and I haven’t noticed any discoloration on it. It stays in place on the sink edge. Perfect for my organization needs and keeps the area neat vs tossing the brushes on the ledge leaving water marks on the counter. It was packaged well and the coating seems good! I bought a cheaper one and it came bent, with the coating popped off in several places. This one is worth paying a little bit more for the quality!
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Reviewed in the United States on April 7, 2026
★★★★★ 5
Wonderful, roomy caddy
Color: Black
I don't usually write reviews, but this is a great product to share. This sink caddy is everything they say it is. The bottom drying stone protects the counter surface from getting wet and sponges, etc. dry in a reasonable amt. of time. I love the basket for tall items like brushes- enough room for two- and the removable partition to use however one wants. I debated getting this longer one, but I am glad I did because it fits quite a bit. I even use the one side with the partition for a spray bottle. It also looks very nice and feels like a quality product. I wasn't sure if the black metal would go well with my beige countertop, but it looks great. I highly recommend it.
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Reviewed in the United States on April 10, 2026
★★★★★ 5
This organizer is awesome!
Color: Black
This sink organizer works great! It fits everything I need to fit and works well on my countertop. The diatomaceous earth stone underneath collects all of the water and there is no puddling underneath. I love the divider because I can keep my sponge separate from my bottle of dish soap and brushes… 10 out of 10 would definitely recommend this item!
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Reviewed in the United States on March 26, 2026
★★★★★ 4
ease of assembly. aesthetically pleasing
Color: Black
easy to assemble, holds a lot
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Reviewed in the United States on May 26, 2026
★★★★★ 5
Go big
Color: Black
I had a very small holder that barely held anything, the I stumbled on this in the small size, which I almost bought because it was a little bigger than what I had. Then I saw this one and I'm glad I bought the larger one because it holds everything! I even bought a glass container for the dish soap. Fits perfectly in the space. I also like the idea of the stone to absorb water instead of it dripping in a tray that runs through a spout into the sink.
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Reviewed in the United States on April 26, 2026
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