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Description
Why Customers Leave (and How to Win Them Back)Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement. In today's hyper competitive
Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement.In today's hyper-competitive market, understanding customer behavior is more crucial than ever. This book emphasizes the significance of creating real, meaningful connections instead of relying on fleeting 'wow' moments. Packed with actionable advice, 'Why Customers Leave' will empower you to cultivate lasting customer relationships through effective communication channels, including the impactful use of video.
Named one of Forbes' Top 10 Books of 2019, this transformative read sheds light on the modern customer's increasing expectations and impatience. Don't let your customers slip away—understand what drives them and take proactive measures to win them back.
Condition: BRAND NEW.
ISBN: 9781632651518.
Format: Cloth over boards.
Year: 2019.
Publisher: Red Wheel/Weiser.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781632651518
Format: Cloth over boards
Year: 2019
Publisher: Red Wheel/Weiser
Description:
+++ Named One of Forbes Top 10 Books Of 2019 +++"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes
Discover the 24 reasons people are leaving you for competitors and how to win them back.
In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
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4.4 ★★★★★
Based on 23 reviews
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Product Reviews
★★★★★ 5
VERY EFFICIENT MATERIAL
Format: Paperback
It's the most efficient material to prepare the test.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 1, 2020
★★★★★ 5
All around helpful---worth the money!
Format: Paperback
This guide has been most helpful for all the folks I help prepare for the iTEP test! It gives insight into what each section of the test is looking for along with examples and great tips about actually TAKING the test. In the Writing and Speaking sections, it also gives sample scores and comments from the Master Grader which is very helpful too.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 9, 2019
★★★★★ 5
Comprehensive, clear and coherent!
Format: Paperback
The iTEP Practice Guide combines a no-nonsense approach to the specific iTEP tests and at the same time offers exercises that task the student with what they need to know. Exercises not only serve the purpose of scoring well, but the overall approach is communicative competence. We use the text in our group and one-to-one classes with very positive--and lasting--results.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 23, 2019
★★★★★ 1
No recomiendo
Format: Paperback
Muy malo, no vine completo, además se demoró mucho más de lo que decía al momento de comprarlo. Solo aplazaban la fecha de entrega sin consultar cómo afectaba al cliente. Yo tuve que presentar el examen sin el libro, porque no llegó en la fecha que decía al comprarlo y después se cambió 3 veces la fecha, casi cumpliendo el mes.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 30, 2025
★★★★★ 5
VERY EFFICIENT MATERIAL
Format: Paperback
It's the most efficient material to prepare the test.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 1, 2020
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