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Description
Delivering Knock Your Socks Off ServiceIn this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools,
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.Binding Type: Paperback
Publisher: Amacom
Published: 10/29/2011
ISBN: 9780814417553
Pages: 224
Weight: 0.70lbs
Size: 8.90h x 5.90w x 0.70d
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4.1 ★★★★★
Based on 18 reviews
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Product Reviews
★★★★★ 5
Far Sector
Format: Paperback, Format: Paperback
Far Sector by N.K. Jemisin and Jamal Campbell is an absolute masterpiece that grips you from the first page and doesn’t let go. Lantern Mullein is thrust into a mystery on a planet where emotions have been suppressed for centuries to prevent violence, only for someone to take drugs that restore feelings—leading to murder. The layers of this story, from its intricate worldbuilding to its mind-bending twists, kept me hooked, feeling like I was being pulled into an ocean of intrigue. The emotional rollercoaster had me in tears, and the combination of Jemisin’s incredible storytelling and Campbell’s stunning art creates a perfect, immersive experience. Every chapter is a visual and narrative feast, and the final act feels like a plunge into chaos as everything unravels in the most satisfying way. This is a 10/10, 5-star must-read that left me wishing I could stay in its beautifully crafted world forever. If you love gripping mysteries, complex worlds, and emotional depth, don’t hesitate—read this now!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 17, 2025
★★★★★ 4
Should have been longer
Format: Paperback
A great series. Wish it was a bit longer. N.K. Jemisin and Jamal Campbell did a great job. The book arrived faster than expected. DC compacts are pretty decent.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 27, 2026
★★★★★ 5
Great read!
Format: Paperback
Husband loved it! In love with the story line and color work is amazing.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 11, 2025
★★★★★ 5
One of the Best GL Stories
Format: Paperback
This book was a standout. A new Lantern is great, especially since we don't have to focus on a previously established lantern. Lots of good mystery and detective style story telling. I loved the art style. The smaller size of the book didn't do anything specific for me, but I could see how someone would like it. Definitely need more stories with Jo
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Reviewed in the United States on December 21, 2024
★★★★★ 5
A Modern Classic
Format: Paperback
As a long time Green Lantern fan I can honestly say this is one of the BEST Green Lantern stories of the past decade! The art & writing blend together to make an engaging and exciting experience! A must buy for GL fans old and new! And a great way to introduce the concept to new readers.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 9, 2024
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